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Support Contact Information

General Support

Choose connectivity below to determine support option:


Connected to a Service Provider?

Contact your service provider for support.


Connected to a Premise-based Fax Server?

Contact your reseller or fax vendor for support.


The HTTPS Fax ATA has been setup to connect with a specific service or fax server.  No changes should be made to the HTTPS Fax ATA until contacting the correct support group. 

Integration Support

Need help integrating the HTTPS Fax ATA with your Fax Server or Service? Contact our support department for more information: support@faxback.com


Support Documents
  • HTTPS Fax ATA Troubleshooting Guide (coming soon)

  • AudioCodes Fax ATA Getting Started Guide
Product Questions
Questions regarding AudioCodes Fax Connector or HTTPS Fax ATA?

   Questions with other AudioCodes Products?
  Visit AudioCodes' Website
  AudioCodes Customer Support Program

Featured Case Study
Vitelity showcases how the AudioCodes Fax ATA adds security as well as simplifies their fax deployment scenario.

Featured Datasheet
The HTTPS Fax Enabled version of the MP-20x series of Analog Telephone AdapterSuct, which allows the connection of ordinary fax machines and Multi-function Printers (MFPs) to cloud-based fax solutions and premise-based fax servers using HTTPS.